Privacy Policy

1. Introduction

Welcome to Polar Center Plus (“we”, “our”, “us”). We are committed to protecting your personal information and respecting your privacy in compliance with applicable Canadian laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), as well as relevant international data protection regulations such as the General Data Protection Regulation (GDPR) for EU users.

This Privacy Policy explains:

  • What information we collect
  • How we use and protect your information
  • Your rights regarding your data
  • How to contact us

By using our website polarcenterplus.com and our services, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

2.1. Information You Provide to Us

  • Name, email address, phone number
  • Billing address and payment information (via secure payment processors)
  • Account login credentials
  • Profile information such as education level or professional background
  • Course progress and completion data
  • Communication preferences

2.2. Information Collected Automatically

  • IP address, browser type, operating system
  • Device identifiers and settings
  • Pages viewed, time spent on the site, navigation patterns
  • Cookies and similar tracking technologies (see Section 6)

2.3. Information from Third Parties

  • Payment processors (only transaction confirmation, no full credit card storage)
  • Analytics providers (Google Analytics, etc.)
  • Marketing platforms (if you subscribe to newsletters)

3. How We Use Your Information

We process your personal data for:

  1. Service Delivery – To create and manage your account, process payments, and deliver educational content.
  2. Customer Support – To respond to your inquiries and provide technical assistance.
  3. Personalization – To recommend courses, learning paths, and AI tools relevant to your interests.
  4. Analytics & Improvements – To analyze website usage and improve services.
  5. Legal Compliance – To meet legal, tax, and regulatory obligations.
  6. Marketing (With Consent) – To send newsletters, promotions, and updates.

We do not sell your personal information to third parties.

4. Data Storage and Security

We take reasonable measures to protect your information from unauthorized access, alteration, disclosure, or destruction, including:

  • Encryption of data in transit (HTTPS/TLS)
  • Secure payment processing through PCI DSS-compliant providers
  • Restricted access to personal data on a need-to-know basis
  • Regular security audits and vulnerability scans

Your personal data is stored on secure servers located in Canada and/or trusted third-party cloud providers with adequate security measures.

5. Data Sharing and Disclosure

We may share your data only in the following situations:

  • Service Providers – To trusted partners that assist in operations (payment processing, analytics, cloud hosting).
  • Legal Requirements – If required by law, court order, or government request.
  • Business Transfers – In case of a merger, acquisition, or sale of assets.

All partners are contractually obligated to protect your data and use it only for authorized purposes.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Keep you logged in and remember preferences
  • Analyze website traffic and performance
  • Deliver targeted advertisements (if you consent)

You can control cookies through your browser settings or opt-out via our Cookie Consent Tool.

7. Your Rights

Depending on your location, you may have the right to:

  • Access a copy of your personal data
  • Correct inaccurate or incomplete data
  • Request deletion of your data
  • Restrict or object to processing
  • Withdraw consent for marketing communications
  • Request data portability

To exercise these rights, contact us at privacy@polarcenterplus.com. We will respond within 30 days.

8. Retention of Data

We keep your personal data only as long as necessary for the purposes outlined in this policy, unless a longer retention period is required by law. When no longer needed, data is securely deleted or anonymized.

9. International Data Transfers

If you access our services from outside Canada, your information may be transferred to and stored in countries with different data protection laws. We ensure adequate safeguards are in place for such transfers.

10. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

11. Children’s Privacy

Our services are not directed to individuals under the age of 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected such data, contact us immediately.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date. Significant changes will be communicated via email or in-app notifications.

13. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at:

Polar Center Plus – Privacy Department
📧 privacy@polarcenterplus.com

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