Opt-Out Policy

1. Purpose of This Policy

At Polar Center Plus, we respect your privacy and your right to control the way we communicate with you. This Opt-Out Policy explains how you can stop receiving certain communications from us and how we process your opt-out requests in compliance with applicable laws, including Canada’s Anti-Spam Legislation (CASL), the Personal Information Protection and Electronic Documents Act (PIPEDA), and where applicable, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA).

2. Types of Communications Covered

This policy applies to:

  • Marketing emails and newsletters (course updates, promotions, events)
  • SMS marketing messages (if applicable)
  • Push notifications (if enabled on our mobile app or browser)
  • Third-party marketing communications sent on our behalf

It does not apply to:

  • Transactional emails necessary for your account (e.g., receipts, course reminders, password resets)
  • Service announcements related to your subscription or system changes
  • Legal notices required by law

3. How to Opt Out

3.1. Email Marketing

You can opt out of marketing emails by:

  • Clicking the “Unsubscribe” link at the bottom of any marketing email we send
  • Updating your Email Preferences in your Account Settings
  • Contacting us directly at privacy@polarcenterplus.com with the subject line “Opt Out”

3.2. SMS Marketing (if used)

3.3. Push Notifications

  • Disable push notifications in your device or browser settings
  • Adjust notification preferences within your Account Settings

3.4. Third-Party Marketing

  • Follow the opt-out instructions provided in those messages
  • Contact us to ensure we remove your details from any third-party marketing lists

4. Processing of Opt-Out Requests

  • We process opt-out requests within 10 business days for emails and SMS, as required by CASL
  • For push notifications, changes take effect immediately upon updating settings
  • For third-party marketing, please allow up to 30 days for full removal, depending on partner processing times

5. Effect of Opting Out

  • You will no longer receive promotional or marketing messages from us through the channels you opted out of
  • You will still receive transactional, service-related, and legally required communications

6. Opt-Out Rights Under GDPR & CCPA

If you are located in the EU/EEA or California, you may also:

  • Withdraw consent for processing your personal data for marketing purposes at any time
  • Object to profiling for marketing purposes
  • Exercise your rights under the GDPR or CCPA by contacting privacy@polarcenterplus.com

7. How to Contact Us

If you have questions about this Opt-Out Policy or wish to update your communication preferences, contact us at:

Polar Center Plus – Privacy Department
📧 privacy@polarcenterplus.com

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